Policy & Legal Action Notice
IMPORTANT! Please read
: DISPUTE AND FRAUD POLICY:
Attempts to Charge Back a Valid Transaction:
Please note that trying to deny a valid charge through your
bank or credit card company is fraudulent and is
illegal. Attempts to dispute or charge back valid
transactions will result in legal action.
As of January 25, 2003 we no longer accept orders that were
to be shipped via US First Class Mail. All shipments are now
sent via trackable method, either through Certified Mail, Return
Receipt Requested, or UPS delivery and require customer signature.
Any customer attempting to charge back a Valid Transaction will
be prosecuted to the fullest extent of the law, in addition
the following remedies. Charging back a valid transaction is
considered a criminal action similar to writing a “hot check”,
and can be prosecuted through city, municipal, county, state
and federal Courts.
the majority of our customers who are honest consumers, this
is not a concern. They understand that they must pay for what
they order and do not attempt to “work the system” to obtain
a free product through illegal chargebacks.
you will find our Stated Policy on Attempted Chargebacks of
Valid Transactions. We take our business seriously and expect
our customers too as well.
SUSPENSION OF INTERNET BUYING PRIVILEGES:
IF YOU ATTEMPT TO DISPUTE or DENY a valid charge, your credit
card, checking account along with your name, address and social
security will immediately be added to a database of suspicious
and fraudulent Internet Buyers (SFIB). The SFIB database is
shared by thousands of merchants on the internet, both large
and small, and you will not be able to purchase goods or services
from said merchants in the future - EVER.
INVOICING AND COLLECTIONS:
IF YOU ATTEMPT to dispute or charge back a valid transaction,
you will be sent an invoice for the disputed amount by certified
postal mail. Copies will also be sent to your bank and credit
card company. The invoice will include the following information:
name of the site you purchased products from
IP address from which you ordered
date and time and products that were ordered
Original charge amount plus a $100 fee for dispute processing.
you do not pay the invoice within 30 days, a second invoice
will be sent. The second invoice will include the following
logs detailing when you accessed the site in question and what
ISP you used to do so. Copies of the files and/or pictures of
any information you accessed from the web site.
complete list of items that were ordered, along with shipping
records indicating receipt of the products.
COLLECTIONS AGENCY AND CREDIT BUREAU REPORTING:
If the second invoice is not paid within 30 days, your file
will be forwarded to ALL of the 26 collection agencies that
we work with on all continents.
to the customized nature of our business, we do not offer a
money back guarantee as an option. If we make an error, we will
gladly correct and re-ship your order.
you have any concerns about your purchase we encourage you to
contact one of our customer service reps via email, available
24 hours a day, seven days a week. We are always here to assist
you with any complaints or problems you have with the products
you purchased from our website.