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FREQUENTLY ASKED QUESTIONS

Below are the most common questions that we receive and our honest answers.

What type of paper do you use for transcripts?
Do you offer a verification service?
Whose signatures do you include on the diploma?
Do you ship outside the U.S.?
If the school I graduated from isn't on your list, can you still do the diploma?
What size diplomas do you offer?
Do you offer replacement high school transcripts?
Do you offer any type of guarantee?
Do you offer replacement diplomas for schools outside the US?
Do you offer GED certificates?
I live outside the US and PayPal won't accept my credit card. How can I pay for my diploma?
What do the signatures look like on the diplomas?
What about a raised gold foil or embossed seal from the particular institution?

Are there any limitations to the type of novelty documents you provide?
Can you provide transcript paper with a watermark of the University’s logo in the foreground?

Can I customize my transcripts to include particular or transfer courses?





What type of paper do you use for transcripts?

Effective October 4, 2002, we will exclusively use genuine 60-lb university security paper for all transcripts. For more information on the security paper and transcripts visit our Transcripts page.

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Do you offer a verification service?

No, but we can point you in the right direction. Visit Verification Services. They're the only document verification site we could locate that will verify your diploma and transcripts, regardless of where and how you obtained them.

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Whose signatures do you include on the diploma?

The current school officials, whenever possible. All replacement college and university diplomas are signed by the current officials, not the originals. You wouldn't expect a university official from 20 or 30 years ago to be available for diploma signing. If you'd like the original signatures on your diploma, you must send us the names in the appropriate information box on our order form.

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Do you ship outside the U.S.?

Yes. Mailing to any country outside the US is $19 for first-class mail, $39 for Global Priority Mail, and $69 for Global Express Mail. These prices include rush service. International orders cannot be shipped COD and must be paid by credit card. If you're not able to pay by credit card, you can send the payment by Western Union.

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If the school I graduated from isn't on your list, can you still do the diploma?

In most cases of college diplomas, the answer is "maybe". If we don't have that particular institution as one of our templates, you have two choices, you can order the product and we'll prepare a generic alternative, which is a high quality product using a standard university format on parchment paper with a generic universeity seal and signature line(s). Or you can elect to visit our affiliate site, customdocuments.biz for a quote on a custom order. This would require that you be able to provide a good copy of what you want replicated, so they can provide a custom quote for you.

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What size diplomas do you offer?

Standard diploma size of 8-1/2 by 11. . While many colleges and universities provide larger "original" diplomas, near all issue replacements that are standard size. Since we provide only replacement diplomas, we offer standard size documents. We are now please to offer oversized print sizes 11 x 17 and 13 x 19 and have some special package offers which also include the oversized prints.



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Do you offer replacement high school transcripts?

YES! By popular demand we now offer high school transcripts but only if purchased with a diploma.

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Do you offer any type of guarantee?

Absolutely! If you're not satisfied with your diploma or transcripts, we'll make any changes within our power to ensure that you're completely satisfied with the final product. Any typos will be corrected and a new diploma printed free of charge.

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Do you offer replacement diplomas for schools outside the US?

No. We handle only US high schools, colleges and universities.

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Do you offer GED certificates?

No. The government agency that monitors GEDs has politely asked us to not offer them "or else."


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I live outside the US and PayPal won't accept my credit card. How can I pay for my diploma?

Visit our Shopping Cart page. The shopping cart is maintained by 2checkout.com which accepts credit cards from most countries that PayPal doesn't.

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What do the signatures look like on the diplomas?

We print all signatures directly on the diploma. We won’t hand produce anyone’s signature - - - as this is forgery. You may select to have the signature lines on your diploma left blank and you should indicate this desire on your order form.

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What about a raised gold foil or embossed seal from the particular institution?

Due to copyright laws and other legal matters, we don’t provide actual mock ups of the gold raised or embossed foil seals of the University. We print the seals directly onto the diploma.

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Are there any limitations to the type of novelty documents you provide?

We do not provide replacement or novelty printing services for any MD, JD or DDS degrees (medical, dental or law degrees). We can provide undergraduate nursing, law or legal studies and paralegal degrees. We do not print replacement or novelty diplomas for the University of Phoenix, University of Houston, University of California or Syracuse University.

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Can you provide transcript paper with a watermark of the University’s logo in the foreground?

No. We cannot provide this, we offer two types of transcript paper, the Authentic Security and the Official Document Security Paper.

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Can I customize my transcripts to include particular or transfer courses?

Maybe, depending on your request, we may be able to provide the specific coursework your request however, there is an additional minimum $99.00 fee such orders.

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